Shipping policy
Delivery
Your order will be shipped within 7 days following the cleared payment of your invoice. Shipping lead times from Black Salt Co is approximately only, delivery information will be communicated via the courier/transit provider. Address changes need to be notified to our team immediately, any re-delivery or changes once dispatched will incur an additional cost.
Payment terms
Full payment is required prior to the dispatch of goods. If payment is not received within 7 days, the order will be automatically cancelled. We will notify you prior to cancellation.
Pre-Order & Made-To-Order Terms
Orders require upfront payment due to the allocation of stock to you, these are considered final orders and cannot be cancelled once paid. Shipping timelines and arrival dates are an approximate only and delivery times can vary. Black Salt Co has the right to cancel order at any time due to production and supply.
Shipping Quotes
Our quotes are valid for 7 days from the issued date. If you wish to purchase after this period, we are required to get a new quote and it may change pricing depending on the courier service. We are unable to hold / reserve stock for longer than our time period.
Pre-Order Dispatch
Your items will be dispatched from our warehouse within the timeframe noted by our team, once we have vessel confirmation. We are not responsible for any transit delays or shipping and courier complications that may occur. If the goods are ready for dispatch and the buyer is not prepared to receive them, Black Salt Co will provide complimentary storage for 14 days from notification. After this period, a holding fee of $100 per week will apply. All storage fees must be paid before the goods can be dispatched or collected from our warehouse.
Split Orders
Orders will only be sent once all items are in stock and ready to be sent together in one delivery. No split orders will be available, unless you have contacted us prior. Extra shipping costs will apply.
Cancellations
We do not offer cancellations on pre-orders, made-to-order, and custom items. Once the order is paid, it is final. If we approve the cancellation of your order, excluding pre-orders, made-to-order, and custom goods, we will issue a store credit minus a 20% cancellation fee to cover our administrative costs. Orders that have already been dispatched from our warehouse cannot be canceled or amended. We do not allow cancellations due to transport delays. If you experience delays, please email us for assistance. Please note that refunds or credits are not guaranteed.
Click & Collect
We have 'pick-up' available from our Melbourne Warehouse. Please select 'Click & Collect' at checkout and our team will liaise with you regarding pickup address and opening hours.
International Shipping
Please contact us at info@blacksaltco.com and we will provide you with a quote for International shipping. Please note that the customer is responsible for all import duties, taxes and customs clearances that are relevant to that country. Please note, this is for small items only and excludes oversized/bulky items.
Please see our full Terms and Conditions Here
Hibiscus Shipping Guidelines
Please see below guide for Australia Shipping Rates.
- Free Shipping for all Hibiscus the Label orders over $50.
- Flat rate $10 Shipping for all orders under $50.
Please see below guide for International Shipping rates.
| PARCEL SIZE | ORDER EXAMPLE | PRICE (AUD) |
| Extra Small (500g) |
1-5 Qtys of Extra Small Items (Jewellery/Sunglasses/Hair Accessories/Incense) |
$15 |
| Small (1kg) |
1-5 Qtys of Small Items (Clothing, Headwear, Bags, Incense, Tableware) |
$25 |
| Medium (2kg) |
1-5 Qtys of Medium Items (Glassware, Home Decor, Dinnerware) |
$35 |
| Large (5kgs) | 5+ Qtys Items | $50 |
| Extra Large | 10+ Qtys Items | Email us for a quote |
Please note additional shipping charges may apply for large or heavy items shipped to some International Countries and areas of Australia. Our Customer Care Team will be in touch if extra shipping charges apply to your order. The customer is responsible for all import duties, taxes and customs clearances that are relevant to that country. Please note, this guide is for Hibiscus The Label only and excludes oversized/bulky items from Black Salt Co.
Please get in touch with us below for all shipping enquiries at info@blacksaltco.com.