Terms & Conditions

​Explore Black Salt Co.'s Terms and Conditions to understand our policies on purchases, shipping, returns, and more. We value transparency in every transaction, ensuring a seamless shopping experience for designer homewares, modern furniture, and boutique lifestyle pieces. Learn about our commitment to quality, sustainable practices, and customer satisfaction. Shop online in Australia with confidence and discover timeless rattan furniture, elegant home decor, and curated collections crafted for intentional living.

Black Salt Co. terms and conditions may be amended or modified at anytime without any prior notice to an individual. By using our site, you acknowledge & agree to these terms and conditions. If you would like any further information on these terms and conditions please contact us info@blacksaltco.com

Delivery

Your order will be shipped within 7 days following the cleared payment of your invoice. Shipping lead times from Black Salt Co is approximately only, delivery information will be communicated via the courier/transit provider. Address changes need to be notified to our team immediately, any re-delivery or changes once dispatched will incur an additional cost.

Payment terms 

Full payment is required prior to the dispatch of goods.If payment is not received within 7 days, the order will be automatically cancelled. We will notify you prior to cancellation.

Pre-Order & Made-To-Order Terms

Orders require upfront payment due to the allocation of stock to you, these are considered final orders and cannot be cancelled once paid. Shipping timelines and arrival dates are an approximate only and delivery times can vary. Black Salt Co has the right to cancel order at any time due to production and supply.

Shipping Quotes

Our quotes are valid for 7 days from the issued date. If you wish to purchase after this period, we are required to get a new quote and it may change pricing depending on the courier service. We are unable to hold / reserve stock for longer than our time period.

Pre-Order Dispatch

Your items will be dispatched from our warehouse within the timeframe noted by our team, once we have vessel confirmation. We are not responsible for any transit delays or shipping and courier complications that may occur. If the goods are ready for dispatch and the buyer is not prepared to receive them, Black Salt Co will provide complimentary storage for 14 days from notification. After this period, a holding fee of $100 per week will apply. All storage fees must be paid before the goods can be dispatched or collected from our warehouse.

Split Orders

Orders will only be sent once all items are in stock and ready to be sent together in one delivery. No split orders will be available, unless you have contacted us prior. Extra shipping costs will apply.

Cancellations

We do not offer cancellations on pre-orders, made-to-order, and custom items. Once the order is paid, it is final. If we approve the cancellation of your order, excluding pre-orders, made-to-order, and custom goods, we will issue a store credit minus a 20% cancellation fee to cover our administrative costs. Orders that have already been dispatched from our warehouse cannot be canceled or amended. We do not allow cancellations due to transport delays. If you experience delays, please email us for assistance. Please note that refunds or credits are not guaranteed.

Custom & Bespoke Orders

Once the technical design, invoice, and mockup have been signed off, we cannot accept cancellations, as production has commenced or the item has been shipped. Orders require upfront payment due to the allocation of stock specifically for you—these are considered final orders and cannot be canceled once paid.

Shipping timelines and estimated arrival dates are approximate and may vary due to external factors. Black Salt Co. reserves the right to cancel any order at any time due to production or supply issues.

We do not offer cancellations on pre-orders, made-to-order, and custom items. Once an order is paid, it is final. If we approve the cancellation of an order, excluding pre-orders, made-to-order, and custom goods, a store credit will be issued minus a 20% cancellation fee to cover administrative costs. Orders that have already been dispatched from our warehouse cannot be canceled or amended.

Cancellations due to transport delays are not permitted. If you experience delays, please email us for assistance. Please note that refunds or credits are not guaranteed.

Faulty Products

We will replace or credit products if they are supplied faulty. We request photos within 24 hours, and may request faulty stock to be sent back at our cost. We will arrange a replacement or offer a credit for your next order once the item is returned to Black Salt Co. Black Salt Co will not arrange a return unless the item is in the original packaging. No Credit will be offered on freight. Delivery address must be as per original order, we will not replace an item if the product has been moved to a new address as we cannot confirm this is a product fault or delivery damage.

Damage in Transit

If your item arrives damaged due to transit, please email us with photos within 24 hours of receiving your order and we will arrange a replacement or credit for your next order. Any damage that occurs during transit is the responsibility of the courier/freight company. We recommend items be checked on delivery especially if outer packaging looks damaged. Liability for any damages during transit will be with the Courier/ Freight company not with Black Salt Co. We will work with you to resolve the issue, however Black Salt Co will not replace or refund any items damaged during transit. Delivery address must be as per original order, we will not replace an item if the product has been moved to a new address as we cannot confirm this is a product fault or delivery damage.

Damage after delivery

We cannot replace or credit items that have not been supplied faulty if they are damaged by the customer, third parties or environmental circumstances after safe delivery. If you have not contacted us in the 24 hour period with photos of damages or faults, we are not liable for any replacements, refunds or exchanges.

Returns

We do not offer refunds for change of mind. If you would like to exchange your item or receive store credit, you must notify us within 30 days of receiving your order, stating your reason. This excludes sale items, made-to-order, and custom goods. Exchanges must be unused and in good resalable condition. Shipping fees for exchanges/returns will be at your cost, and items must be in saleable condition and original or secure packaging. The delivery address must match the original order; changes to your address may incur an additional fee. Store credit will be issued after reviewing the returned goods, minus the original shipping fee and a 20% restocking fee to cover administrative costs and expenses in handling and restocking.

Sale Items

Sale items are a final sale, we do not offer refunds or exchanges.

Discount Code Disclaimer:

Only one discount code can be used per order, and multiple discount codes cannot be applied simultaneously. Discount codes are not valid on sale collection items unless specifically advertised.

Product Characteristics

Our products are handmade, natural and unique. We believe in perfect imperfections. Some items may occur natural discolouring, and sizing/measurements can slightly vary. We do not believe this alters or faults the product in any way. Online and website images may be slightly different to the actual colouring and characteristics, we try to be as accurate as possible. This is not considered a fault or misleading. If you are unsatisfied with the product, please contact us and we can work on a solution.

Pricing & Promotional Periods

All prices listed on our website are subject to change.
If you placed an order within 24 hours of a price reduction or the start of a promotional period, and you reach out to us within the same timeframe, we will honor the reduced or promotional price and credit the difference to your account. However, we are unable to make price adjustments for orders placed outside this 24-hour window. Additionally, prices of dispatched products cannot be altered.

Free Shipping Promotion - Terms & Conditions

The Free Shipping Promotion is valid for orders over $3,000 AUD (excluding taxes and fees) and is available exclusively for retail customers. Free shipping applies only to deliveries within metro areas of Sydney, Melbourne, and Brisbane. This promotion cannot be combined with any other discount, promotional offer, or discount code and does not apply to trade or wholesale orders. Orders that do not meet the $3,000 minimum requirement after discounts or adjustments will not be eligible for free shipping. Black Salt Co. reserves the right to modify or terminate this promotion at any time without prior notice. If an order is canceled or partially refunded, and the remaining order value falls below $3,000, shipping costs may be applied retroactively. Standard shipping timelines apply, and delays due to external factors such as customs, carrier delays, or unforeseen circumstances are beyond Black Salt Co.'s control. 

Warranty

We do not provide warranties of any kind on any of our products. Due to its handmade and natural materials, we advise products will naturally change over time. Please use products as specified care to ensure longevity and to preserve its quality and strength. 

Product Loans & Hire 

To hire our products for photoshoots and events, we ask that the customer understands our following requirements. Hire is only for our registered Wholesale or Trade accounts. Products must be returned in original condition with original packaging. 24 - 48 hour hire period only. Any damages or late returns will be charged the Wholesale cost of the item. 

Privacy & Security

​Black Salt Co. considers that the privacy of all personal information used on our site is very important. All personal information shared with Black Salt Co. will be used solely by Black Salt Co. to conduct our business. Any personal information shared with Black Salt Co. will not be shared with any third parties, other then for purpose of payment processing.

Black Salt Co. secures all personal information that is shared when purchasing through our online store and

Black Salt Co. site is as secure as possible.

​Black Salt accepts payment for online sales by credit card or Paypal 

All images contained on the Black Salt Co. website remain the property of Black Salt Co. and cannot be used without written permission  

​Disclaimer 

​Many of the items available at Black Salt Co. are handmade, slight imperfections and variations may occur with our products as featured in our product photos on the website. Rather than see these as a flaw, we embrace the uniqueness and feel it adds to the natural beauty of each item. We have endeavoured to capture the images as accurately as possible. If you would like further information in regards to a specific item please contact us at info@blacksaltco.com

Wholesale + Trade Accounts

Please see here for Wholesale Terms + Conditions

 

Black Salt Co has the right to change any information without notice.