Terms & Conditions
Black Salt Co. terms and conditions may be amended or modified at anytime without any prior notice to an individual. By using our site, you acknowledge & agree to these terms and conditions. If you would like any further information on these terms and conditions please contact us info@blacksaltco.com
Delivery
Your order will be shipped within 7 days following the cleared payment of your invoice. Shipping lead times from Black Salt Co is approximately only, delivery information will be communicated via the courier/transit provider. Address changes need to be notified to out team immeDeliverydiately, any re-delivery or changes once dispatched will incur an additional cost.
Payment terms
Full payment is required prior to the dispatch of goods.If payment is not received within 7 days, the order will be automatically cancelled. We will notify you prior to cancellation.
Pre-Order & Made-To-Order Terms
Orders require upfront payment due to the allocation of stock to you, these are considered final orders and cannot be cancelled once paid. Shipping timelines and arrival dates are an approximate only and delivery times can vary. Black Salt Co has the right to cancel order at any time due to production and supply.
Split Orders
Orders will only be sent once all items are in stock and ready to be sent together in one delivery. No split orders will be available, unless you have contacted us prior. Extra shipping costs will apply.
Cancellations
We do not offer cancellations on pre-orders or made-to-order items. Once order has been paid, this is final. If you would like to cancel your order, we can provide a full store credit or exchange to another item. We cannot cancel or amend an order that has already been dispatched from our warehouse.
Faulty Products
We will replace or credit products if they are supplied faulty. We request photos within 24 hours, and may request faulty stock to be sent back at our cost. We will arrange a replacement or offer a credit for your next order once the item is returned to Black Salt Co. Black Salt Co will not arrange a return unless the item is in the original packaging. No Credit will be offered on freight. Delivery address must be as per original order, we will not replace an item if the product has been moved to a new address as we cannot confirm this is a product fault or delivery damage.
Damage in Transit
If your item arrives damaged due to transit, please email us with photos within 24 hours of receiving your order and we will arrange a replacement or credit for your next order. Any damage that occurs during transit is the responsibility of the courier/freight company. We recommend items be checked on delivery especially if outer packaging looks damaged. Liability for any damages during transit will be with the Courier/ Freight company not with Black Salt Co. We will work with you to resolve the issue, however Black Salt Co will not replace or refund any items damaged during transit.
Damage after delivery
We cannot replace or credit items that have not been supplied faulty if they are damaged by the customer, third parties or environmental circumstances after safe delivery. If you have not contacted us in the 24 hour period with photos of damages or faults, we are not liable for any replacements, refunds or exchanges.
Returns
Change of Mind - We do not offer refunds on purchases for change of mind.
If you would like to exchange or for a store credit, you must notify us within 14 days of receiving your order with your reason stated. Exchanges must be unused and in good resalable condition. Shipping fees due to exchanges will be at your cost and must be sellable condition and original or secure packaging. Delivery address must be as per original order, changes to your address may incur an additional fee.
Sale Items
Sale items are a final sale, we do not offer refunds or exchanges.
Product Characteristics
Our products are handmade, natural and unique. We believe in perfect imperfections. Some items may occur natural discolouring, and sizing/measurements can slightly vary. We do not believe this alters or faults the product in any way. Online and website images may be slightly different to the actual colouring and characteristics, we try to be as accurate as possible. This is not considered a fault or misleading. If you are unsatisfied with the product, please contact us and we can work on a solution.
Warranty
We do not provide warranties of any kind on any of our products. Due to its handmade and natural materials, we advise products will natrually change over time. Please use products as specified care to ensure longevity and to preserve its quality and strength. We do not offer replacements, refunds or exchanges once you receive your product.
Product Loans & Hire
To hire our products for photoshoots and events, we ask that the customer understands our following requirements. Hire is only for our registered Wholesale or Trade accounts. Products must be returned in original condition with original packaging. 24 - 48 hour hire period only. Any damages or late returns will be charged the Wholesale cost of the item.
We also accept local customers to ‘Try before you buy’ for our lighting products. You are welcome to take home and see which style or size may work for your space. Hire is for 24hours and must be returned in original packaging. We ask for ID to be left with us ti ensure you return your product. Any damages or late returns will be charged the Retail cost of the item.
Privacy & Security
Black Salt Co. considers that the privacy of all personal information used on our site is very important. All personal information shared with Black Salt Co. will be used solely by Black Salt Co. to conduct our business. Any personal information shared with Black Salt Co. will not be shared with any third parties, other then for purpose of payment processing.
Black Salt Co. secures all personal information that is shared when purchasing through our online store and
Black Salt Co. site is as secure as possible.
Black Salt accepts payment for online sales by credit card or Paypal
All images contained on the Black Salt Co. website remain the property of Black Salt Co. and cannot be used without written permission
Disclaimer
Many of the items available at Black Salt Co. are handmade, slight imperfections and variations may occur with our products as featured in our product photos on the website. Rather than see these as a flaw, we embrace the uniqueness and feel it adds to the natural beauty of each item. We have endeavoured to capture the images as accurately as possible. If you would like further information in regards to a specific item please contact us at info@blacksaltco.com
Wholesale + Trade Accounts
These terms and conditons apply to our Wholesale + Trade partners.
Black Salt Co has the right to change any information without notice.
