Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@blacksaltco.com. Please note that returns will need to be sent to the address provided to you in our email from our team.
Returns
We do not offer refunds for change of mind. If you would like to exchange your item or receive store credit, you must notify us within 30 days of receiving your order, stating your reason. This excludes sale items, made-to-order, and custom goods. Store credit will be issued after reviewing the returned goods, minus the original shipping fee and a 20% restocking fee to cover administrative costs and expenses in handling and restocking.
Exchanges
Exchanges must be unused and in good resalable condition. Shipping fees for exchanges/returns will be at your cost, and items must be in saleable condition and original or secure packaging. The delivery address must match the original order; changes to your address may incur an additional fee.
Sale Items
Sale items are a final sale, we do not offer refunds or exchanges.
Product Characteristics
Our products are handmade, natural and unique. We believe in perfect imperfections. Some items may occur natural discolouring, and sizing/measurements can slightly vary. We do not believe this alters or faults the product in any way. Online and website images may be slightly different to the actual colouring and characteristics, we try to be as accurate as possible. This is not considered a fault or misleading. If you are unsatisfied with the product, please contact us and we can work on a solution.
Pricing & Promotional Periods
All prices listed on our website are subject to change.
If you placed an order within 24 hours of a price reduction or the start of a promotional period, and you reach out to us within the same timeframe, we will honor the reduced or promotional price and credit the difference to your account. However, we are unable to make price adjustments for orders placed outside this 24-hour window. Additionally, prices of dispatched products cannot be altered.
Faulty Products
We will replace or credit products if they are supplied faulty. We request photos within 24 hours, and may request faulty stock to be sent back at our cost. We will arrange a replacement or offer a credit for your next order once the item is returned to Black Salt Co. Black Salt Co will not arrange a return unless the item is in the original packaging. No Credit will be offered on freight. Delivery address must be as per original order, we will not replace an item if the product has been moved to a new address as we cannot confirm this is a product fault or delivery damage.
Damage in Transit
If your item arrives damaged due to transit, please email us with photos within 24 hours of receiving your order and we will arrange a replacement or credit for your next order. Any damage that occurs during transit is the responsibility of the courier/freight company. We recommend items be checked on delivery especially if outer packaging looks damaged. Liability for any damages during transit will be with the Courier/ Freight company not with Black Salt Co. We will work with you to resolve the issue, however Black Salt Co will not replace or refund any items damaged during transit. Delivery address must be as per original order, we will not replace an item if the product has been moved to a new address as we cannot confirm this is a product fault or delivery damage.
Damage after delivery
We cannot replace or credit items that have not been supplied faulty if they are damaged by the customer, third parties or environmental circumstances after safe delivery. If you have not contacted us in the 24 hour period with photos of damages or faults, we are not liable for any replacements, refunds or exchanges.