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Frequently Asked Questions
PRODUCT CARE GUIDE
Our timber furniture is crafted primarily from Sungkai and Teak wood, both known for their strength and long-lasting durability. Sungkai, a tropical timber from Indonesia, features a distinctive 'blonde' color and is used in our Seville and Coco Collections. Both Sungkai and Teak are suitable for indoor and outdoor use, but like most natural materials, they will naturally discolor over time. To ensure the longevity of your pieces, we recommend using a specific teak sealer for both indoor and outdoor applications. Applying a sealer will not affect the color or stain of your item; however, consulting a timber professional for the best sealer is advisable.
Our pieces leave our factory with a natural oil finish to complete the timber treatment. Please exercise caution with fabrics, carpets, and floors as this may cause staining.
For our rattan products, outdoor use is not recommended. If necessary, items such as hanging chairs should be placed under cover. Rattan can last longer in warmer climates like NSW and QLD, but in harsher climates like VIC and TAS, it may weather quickly outdoors. Rattan also discolors naturally. Most of our products have a thin protective coating to enhance the longevity of the material.
For information on our concrete and marble products, please refer to the Heavy Furniture section.
To care for your new pieces, use a minimal approach with natural materials like marble, stone, and concrete. Clean with warm water, a non-abrasive cloth or sponge, and an eco-friendly cleaner specifically designed for these materials. Avoid harsh, acidic cleaners that can damage or dull the stone. For added protection, use a marble/stone protector spray and clean with a microfiber cloth as needed. Coasters and placemats can help extend the life of your pieces.
Concrete and terrazzo pieces are suitable for both indoor and outdoor use, while marble pieces are best kept indoors to avoid cracking, bleaching, or staining from harsh weather. As all our items are handmade, slight variations in measurements and finishes from photos are natural. Each piece is unique, and we hope you appreciate its individuality.
Cushions:
Cleaning and maintaining of our cushions is spot clean only with warm water. Do not machine wash natural fibres (Pero Seagrass Cushions) or naturally dyed fabrics (Moroccan Sabra Cushions) as the threads will seperate or colours will run. Due to the handmade nature of our cushions, sizes are as close to as possible.
For printed cushions, we always recommend:
- Hand washing for best results.- Cold gentle machine wash on light load or similar items.- If using washing machine do not wash with heavy items such as towels, matts, jeans/jackets.- Wash inside out where possible.- Do not tumble dry.- Avoid direct flat iron on print / Iron on the underside.
Due to the handmade nature of our cushions, sizes are as close to as possible.
Decor:
Each decor item will have product information listed on our website. For key styles, please see below information.
Our mirrors are hand crafted using rattan. As per our rattan furniture, we advised indoor use only and natural colouring may occur.
Our brass styles are 100% heavy, non rusting, brass. Some may experience natural discolouring. Our brass wall hooks come with a screw to be able to fit each individual brass style.
Our Clam Shells are resin, not a real shell. We approach this as a 'vegan' solution to protecting our reefs and marine life.
For our marble, onyx and stone decor pieces, each item may have a natural defect like cracks, holes, colourings or other imperfect perfections. This is the nature of the stone and natural elements which cannot be prevented. To care for your beautiful pieces, we suggest 'less is more' similar to our furniture pieces, warm water or a microfibre cloth. We suggest that the marble pieces are for indoor use only as cracking, bleaching or staining is a natural occurrence when exposed to the harsh weather elements.
Lighting:
Our lighting fixtures are available only as pendants, and we do not provide the electrical components. For the right fit for your home’s roof height and other specifications, we recommend purchasing these components from Bunnings, IKEA, or lighting specialist stores. These components come in various colors and lengths to meet your needs. Our lighting frames are made of metal and are designed to accommodate standard light bulbs.
Again, due to the nature of rattan we don't suggest these styles to be used outside due to weather conditions. However, they can be used undercover.
Please refer to our Lighting Guide here for help with purchasing the right size and style for you space.
Our handmade pots are a decorative styling pot only. These are not to be used outside or with soil or water.
Our pots are handmade with natural Terracotta and most styles have been hand painted. Due to being handmade, measurements also differ slightly with each piece.
Our Moroccan rugs are 100% authentic vintage rugs from Marrakech. We hand select each style, which are all unique and one-off styles. Due to the vintage nature, our rugs have flaws, fading and 'perfect imperfections'. We believe this adds character and charm!
We suggest cleaning our Moroccan Rugs thoroughly with a vacuum prior to washing to ensure you get most dirt out of it first. You will then need to hang the rug up outside on a ladder or a strong clothes line (be careful as the rug will become extremely heavy once wet, so ensure you have a sturdy hanging area) Then you can use either a power washer or a garden hose on strong spray and wet the rug in a downwards motion so the dirt runs off the rug, do this both sides. You can use a soap if you wish, however we cant guarantee the colours will not run. Use as natural as possible soap spray and either scrub with a brush and/or power hose off. Let your rug dry outside in the sunshine for 12-24hours or if you wish to speed the drying time, you can roll up on a flat surface to drain excess water and then hang back up to dry naturally.
Products that are not our Black Salt Co brand, are what we call our external brands. You will see this under each product as the 'Vendor'.
If you need further product information, care instructions or any other enquiries regarding a brand that we stock, please contact us at info@blacksaltco.com and we can liase with the brand for you or alternatively you can contact the brand directly.
Product Characteristics
Our products are handmade, natural and unique. We believe in perfect imperfections. Some items may occur natural discolouring, and sizing/measurements can slightly vary. We do not believe this alters or faults the product in any way. Online and website images may be slightly different to the actual colouring and characteristics, we try to be as accurate as possible. This is not considered a fault or misleading. If you are unsatisfied with the product, please contact us and we can work on a solution.
We do not provide warranties of any kind on any of our products. Due to its handmade and natural materials, we advise products will natrually change over time.
Please use products as specified care to ensure longevity and to preserve its quality and strength.
For information regarding Hanging Chair Installation, please see our guide here.
WHOLESALE + TRADE
We offer exclusive Wholesale and Trade discounts for a range of industries such as retail stores, online stores, interior designers, hotels, hospitality, builders, renovators, commercial, residential, styling, event hire, editorials and more.
Please apply here or email us at wholesale@blacksaltco.com and our team will be able to assist you further.
COLLABORATIONS
Please get in touch with our team at info@blacksaltco.com
We’re delighted to collaborate with stylists, photographers, and brands who wish to feature our products. If you're interested in working with us, please reach out via email at info@blacksaltco.com.
Please note that any damages or loss of items will incur a charge for either the cost of the item or repair fees. We also request that we are credited for any photos used, and that you tag us on social media to acknowledge our contribution.
Thank you for your cooperation and support!
Contact Us
Need further assistance? Please reach out to us today and our brand team will be in touch within 24hrs.