Ordering
If you are having trouble placing an order, we are here to help. Please email us at info@blacksaltco.com or call us +61 3 5261 3525 and we will assist with your order as soon as possible.
The best way to let our team know you would like an item to be restocked is to visit the product page and click on the ‘notify me when available’ button. We will email you once the item is back in stock.
Or get in touch with us here or directly info@blacksaltco.com
If you have placed an order but have made a mistake or would like to change your order, please contact us via phone +61 3 5261 3525 or email info@blacksaltco.com as quickly as possible. We can always accommodate changes if your order has not left our studio. However, if your order has already been shipped, you will need to complete the returns process.
Please double-check your order confirmation has not found its way to your junk/spam world!
If you have placed an order but haven’t received any confirmation please contact us at info@blacksaltco.com and we will follow up and provide you with an order confirmation.
Yes we can! Simply click the button in the notes section of your shopping cart if you would like us to wrap your order and include a note on your behalf. You can also select a greeting card for us to write your message in for you.
Shipping
We use all major carriers, and local courier partners. Our Small/Medium Items orders are shipped with either Australia Post, Sendle, TNT, DHL or Toll. All large furniture orders are shipped with a specialised furniture courier with tracking from door to door or in some cases, to your closest depot.
Once your order has been shipped you will receive an email notification with a tracking number. You are responsible for tracking your own delivery via the tracking number provided.
We use registered postal services throughout Australia with tracking available from door to door. Signature is required on all deliveries. Please ensure your order can be sent to an address where someone will be present, we cannot deliver to a PO BOX.
Should your parcel not be collected and is returned back to Black Salt Co, the customer is to cover costs of re-postage.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Deliveries may take up to 3-5 days Australia Wide, location depending.
If you do not receive your order after 7 working days of being dispatched please email info@blacksaltco.com so we can follow up or you can contact us through our contact page! We will be happy to assist you.
We have a 'Click&Collect' option available that you can select at checkout. We will contact you once your order is ready for collection, in most cases it will be same day or next day collection.
We are open Monday - Sunday 10-3pm and located at Factory 8, 7-9 Cylinders Drive Torquay Victoria 3228 or call us +61 3 5261 3525
If you select this option by accident, dont worry we can post your order to you. Just get in touch with us at info!blacksaltco.com and we will send you shipping costs and details.
Yes, we ship small parcels all over the world. Shipping costs will apply, and will be emailed separately once your order has been placed. Orders will be sent once shipping has been paid.
Unfortunately at this time, we cannot send Furniture and large orders outside of Australia.
Returns & Exchanges
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. We want to ensure you have a great shopping experience, so please take the time to read the following return/exchange guidelines.
We do not offer a refund for incorrect choice of purchase or change of mind so please choose carefully. However, if you wish to exchange an item or if the item is faulty, please contact Black Salt Co. via email at info@blacksaltco.com within 14 days of receipt of the item. Please include your order number and reason for return.
All shipping costs to and from Black Salt Co. is to be covered by the customer. Any return item(s) to Black Salt Co. must be intact and in a saleable condition. Please be mindful that most of our products are of fragile nature and must be packed with care. Black Salt Co. will not accept your exchange if we consider the item(s) used, damaged or broken due to inappropriate packaging via transit. We recommend that you return your item(s) via registered post so that it can be tracked as we hold no responsibility for items that go missing through transit. You can also pop into our shop during trading hours and we will happily process your request.
Once your item(s) are returned and inspected, we will send you an email to notify you that we have received your item(s). Please allow up to 10 days for your refund amount to be processed.
Please note; There is NO exchange or refund on sale items. All purchases on sale items are final.
If your item(s) is faulty, please contact Black Salt Co via email at info@blacksaltco.com within 14 days of receipt of the item.
Please include your order number and reason for return.
All shipping costs to and from Black Salt Co is to be covered by the customer.
Any return item(s) to Black Salt Co must be intact and in a saleable condition. Please be mindful that most of our products are of fragile nature and must be packed with care. Black Salt Co will not accept your exchange if we consider the item(s) used, damaged or broken due to inappropriate packaging via transit.
We recommend that you return your item(s) via registered post so that it can be tracked as we hold no responsibility for items that go missing through transit.
Once your item(s) are returned and inspected, we will send you an email to notify you that we have received your item(s).
Please allow up to 10 days for your refund amount to be processed.
Product
Yes, we offer custom measurements and designs on our Black Salt Co Furniture and Decor products. Some furniture items may have a turnaround of 10-12 weeks. Please email us at info@blacksaltco.com so we can talk you through the process.
Furniture:
Our timber furniture styles are made using a range of materials, but mostly Sungkai and Teak wood. Sungkai is a tropical timber commonly used in Indonesia. It has a beautiful 'blonde' colour and is used in our Seville and Coco Collections. Both Sungkai and Teak are used for its strength and long lasting durability. Both timbers are able to be used indoors and outdoors however like most natural materials they will naturally discolour over time.
Our rattan products are not to be used outside. If they must be outside (for eg. Hanging Chairs) then they must be undercover. Rattan can last longer in the warmer climates like NSW/QLD, however due harsher climates in VIC/TAS, they can wether quickly outdoors. Rattan also discolours naturally. Most of our products have a thin coating that protects the longevity of the material.
Lighting:
Our lighting all come as pendant only and we do not supply the electrical lighting component in our lights. We suggest to purchase these from Bunnings, IKEA or lighting specialist stores to get the right one for the type of house/roof height etc. The electrical components come in a range of colours and lengths to suit the customers needs. Our lighting frames are constructed by metal and have a universal size to fit a light bulb.
Again, due to the nature of rattan we don't suggest these styles to be used outside due to weather conditions. However, they can be used undercover.
Pots & Ceramics:
Our handmade pots are a decorative styling pot only. These are not to be used outside or with soil or water. Our pots are handmade with natural Terracotta and most styles have been hand painted white. Due to being handmade, measurements also differ slightly with each piece.
Vintage Moroccan Rugs:
Our Moroccan rugs are 100% authentic vintage rugs from Marrakech. We hand select each style, which are all unique and one-off styles. Due to the vintage nature, our rugs have flaws, fading and 'perfect imperfections'. We believe this adds character and charm!
We suggest cleaning our Moroccan Rugs thoroughly with a vacuum prior to washing to ensure you get most dirt out of it first. You will then need to hang the rug up outside on a ladder or a strong clothes line (be careful as the rug will become extremely heavy once wet, so ensure you have a sturdy hanging area) Then you can use either a power washer or a garden hose on strong spray and wet the rug in a downwards motion so the dirt runs off the rug, do this both sides. You can use a soap if you wish, however we cant guarantee the colours will not run. Use as natural as possible soap spray and either scrub with a brush and/or power hose off. Let your rug dry outside in the sunshine for 12-24hours or if you wish to speed the drying time, you can roll up on a flat surface to drain excess water and then hang back up to dry naturally.
Decor:
Each decor item will have product information listed on our website. For key styles, please see below information.
Our mirrors are hand crafted using rattan. As per our rattan furniture, we advised indoor use only and natural colouring may occur.
Our brass styles are 100% heavy, non rusting, brass. Some may experience natural discolouring. Our brass wall hooks come with a screw to be able to fit each individual brass style.
Our Clam Shells are resin, not a real shell. We approach this as a 'vegan' solution to protecting our reefs and marine life.
Cushions:
All our BSC cushions come with an insert. Some styles these are removable and covers can be cleaned, and some styles non removable (eg. Paloma Floor Cushions).
Cleaning and maintaining of our cushions is spot clean only with warm water. Do not machine wash natural fibres (Pero Seagrass Cushions) or naturally dyed fabrics (Moroccan Sabra Cushions) as the threads will seperate or colours will run. Due to the handmade nature of our cushions, sizes are as close to as possible.
Black Salt Co Body Collection:
Our Black Salt Co Body Collection is designed in house and locally hand made in Torquay.
Every product is:
- Made with natural ingredients
- Vegan
- Cruelty Free
- Australian Made
To care for you beautiful new pieces, we suggest 'less is more' with natural materials like marble, stone and concrete. Please use warm water, and a non- abrasive cloth or sponge and a safe eco-based cleaner that is specifically recommended for ceramic/marble/stone use. Please avoid using any harsh cleaners with acidic substances that will damage and dull the stone. You can also use a specific marble/stone protector spray so that you only need to dust and wipe down with a microfibre cloth when needed. Using coasters and placemats will protect longevity of your pieces.
The concrete and terazzo pieces are suitable for indoor and outdoor use. We suggest that the marble pieces are for indoor use only as cracking, bleaching or staining is a natural occurrence when exposed to the harsh weather elements.
All our pieces are of course hand made, slow made. Measurements and finishes may differ slightly to photos due to its natural materials and hand crafted. We love that each pieces is unique and we hope you do too.
Wholesale + Trade
We would love to know all about your store and stock our range with you.
Please apply here and we will be in touch.
If you have any questions regarding your application, please email us at wholesale@blacksaltco.com and our team will be able to help you further. Unfortunately, we are unable to accept stockists outside of Australia at this time.
Yes we do! We accepts all different types of trade accounts including stylists, interior designers, event hire, editorial and more.
Please apply here we will be in touch.
If you have any questions regarding your application, please email us at wholesale@blacksaltco.com and our team will be able to help you further.
Unfortunately, we are unable to accept trade accounts outside of Australia at this time.
Collaborations
We always love a good collaboration!
Please get in touch with Amber at info@blacksaltco.com
Contact Us
We would love to hear from you!
General Enquiries: info@blacksaltco.com
Shop Contact: 03 5261 3525
Factory 8, 7-9 Cylinders Drive, Torquay VIC 3228
Wholesale: wholesale@blacksaltco.com
Our couriers will only be able to deliver heavy furniture pieces to front door/entrance only. We cannot deliver up stairs, lifts or anything other than ground floor level.
When the items are delivered to your door, we suggest arranging extra help so that you can lift and setup into your desired place. Some items (for example the Marble & concrete dining tables) we suggest 2-6 people to help assemble and lift. Our couriers will advise you on delivery ETA so that you can arrange extra hands accordingly.
All tables come in 2 or 3 parts, meaning the table legs and table top will arrive separately. To protect the pieces, they will be sent in wooden crates to ensure safe delivery via transport. Please ensure you have correct tools to safely un-crate your pieces. We cannot replace any items that have been damaged in this process as it is out of our hands.
When arranging your pieces, please make sure the legs and table top are sitting flush and there is no 'wobble' to ensure complete safety and also stable ground.
Please check the condition of your delivery as soon as it has arrived so we can liaise with our courier on the spot. Once the courier has left it is near impossibleto rectify the issue as the delivery is now considered completed.