How long is shipping?
For Small/Medium Items:
Our Small/Medium Items orders are shipped with a a range of reputable and trustworthy Australia wide couriers.
Once payment is received, orders will be lovingly hand packed and dispatched within 1-2 business days.
Free Shipping applies to all orders under $100. For all other orders, shipping cost will be determined for you at checkout.
Once your order has been shipped you will receive an email notification with a tracking number. You are responsible for tracking your own delivery via the tracking number provided.
We use registered postal services throughout Australia with tracking available from door to door. Signature is required on all deliveries. Please ensure your order can be sent to an address where someone will be present, we cannot deliver to a PO Box.
Should your parcel not be collected and is returned back to Black Salt Co, the customer is to cover costs of re-postage.
Deliveries may take 2-5 days for VIC/NSW/SA and 3-7 days for regional/QLD/WA/TAS
If you do not receive your order after 7 working days of being dispatched please email firstname.lastname@example.org.
For Large / Bulky & Oversized Items:
Most of our larger items (eg Buffets, Floor Mirrors etc) will be calculated at checkout automatically. If there is no price or unable to quote your location or size of your order, please get in touch with us so we can quote accordingly.
Please allow 1-2 days for a quote to be sent you. Shipping costs must be paid in full before order can be sent.
All large online orders are shipped with a specialised furniture courier with tracking from door to door or in some cases, to your closest depot. Delivery dates and further information will be sent to you via email prior to arrival.
Click & Collect (In-store Pickup) :
We have a 'click&collect' option available that you can select at checkout.
Our shop is open Tuesday - Saturday 10-3pm at the below location.
Factory 8, 7-9 Cylinders Drive Torquay Victoria 3228
If you are unable to collect during these times, please email us and we can arrange a suitable day and time.
Local Delivery :
For Torquay, Surfcoast, Ocean Grove, Barwon Heads we offer local delivery. Please select this option at checkout or leave a note in your order. We will then contact you for delivery.
Do you do International Shipping?
Please contact us via email at email@example.com if you would like to order anything from our website and we may be able to provide you with a quote for International shipping. Please note that the customer is responsible for all import duties, taxes and customs clearances that are relevant to that country. Please not, this is for small items only and excludes oversized/bulky items.
What if I do not receive my order?
Deliveries may take up to 2-5 days Australia Wide, location depending.
If you do not receive your order after 7 working days of being dispatched please email firstname.lastname@example.org so we can follow up.